ݮ

Healthcare Innovation Stories

University Hospitals (UH) Delivers a Digital Customer Experience for Surgery While Reducing Length of Stay, Readmissions & ED Visits

February 7, 2022
By
seamless

We are excited to a premier 18-hospital system serving the residents of Northeast Ohio.

UH’s Harrington Heart & Vascular Institute is a leader in cardiovascular care and was looking to further drive innovation to elevate its open heart surgery program. To achieve a standardized, higher-quality consumer experience, while also improving clinical outcomes, UH looked for a Digital Patient Engagement platform to keep cardiac patients safe and connected to their care team while at home.

UH rolled out ݮ to engage and monitor patients more effectively before and after Open Heart surgery. Dr. Marc Pelletier, MD, MSc, Chief, Division of Cardiac Surgery, University Hospitals shares:

“ݮ has been a terrific patient engagement technology partner in further elevating our hospital’s digital transformation strategy. It is a very user-friendly platform that has allowed us to more efficiently deliver Cardiac care and engage our patients beyond the four walls of the hospital."

A matched cohort analysis demonstrated ݮ to achieve the following improvement in outcomes:

  • ↓ 49% Readmissions
  • ↓ 68% ED Visits
  • ↓ 59% Phone Calls
  • ↓ 52% Discharge to SNF

Example testimonial from patient monitored on ݮ

“Really enjoyed this program, it’s so useful in so many ways, it’s hard to pick just one thing I liked most! The daily health check helped me feel secure that if something was wrong I would get immediate follow up from the nurse/doctor. Also, ease of access to information about my procedure & aftercare.”


University Hospitals (UH) Delivers a Digital Customer Experience for Surgery While Reducing Length of Stay, Readmissions & ED Visits

Posted by:
seamless
on
February 7, 2022

We are excited to a premier 18-hospital system serving the residents of Northeast Ohio.

UH’s Harrington Heart & Vascular Institute is a leader in cardiovascular care and was looking to further drive innovation to elevate its open heart surgery program. To achieve a standardized, higher-quality consumer experience, while also improving clinical outcomes, UH looked for a Digital Patient Engagement platform to keep cardiac patients safe and connected to their care team while at home.

UH rolled out ݮ to engage and monitor patients more effectively before and after Open Heart surgery. Dr. Marc Pelletier, MD, MSc, Chief, Division of Cardiac Surgery, University Hospitals shares:

“ݮ has been a terrific patient engagement technology partner in further elevating our hospital’s digital transformation strategy. It is a very user-friendly platform that has allowed us to more efficiently deliver Cardiac care and engage our patients beyond the four walls of the hospital."

A matched cohort analysis demonstrated ݮ to achieve the following improvement in outcomes:

  • ↓ 49% Readmissions
  • ↓ 68% ED Visits
  • ↓ 59% Phone Calls
  • ↓ 52% Discharge to SNF

Example testimonial from patient monitored on ݮ

“Really enjoyed this program, it’s so useful in so many ways, it’s hard to pick just one thing I liked most! The daily health check helped me feel secure that if something was wrong I would get immediate follow up from the nurse/doctor. Also, ease of access to information about my procedure & aftercare.”


Recent news from ݮ

TDP 220: ECU Health's CMIO Dr. John Hanna: What Clinicians Build When Given No-code AI Tools, Why Most Health Systems Are Governing AI Backwards, and Is a Personalized EHR a Dream or Inevitable?
February 25, 2026

TDP 220: ECU Health's CMIO Dr. John Hanna: What Clinicians Build When Given No-code AI Tools, Why Most Health Systems Are Governing AI Backwards, and Is a Personalized EHR a Dream or Inevitable?

Learn More
TDP 219: Carilion Clinic’s ACMIO Dr. Maruf Haider: The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, and the One Phrase that Predicts Rollout Success
February 12, 2026

TDP 219: Carilion Clinic’s ACMIO Dr. Maruf Haider: The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, and the One Phrase that Predicts Rollout Success

Learn More
TDP 218: Nabla’s AI Executive Summit Debrief: Yann LeCun’s World Models, Where Health Systems are Going with AI after Ambient, and Things CMIOs will Never Say on Stage
February 5, 2026

TDP 218: Nabla’s AI Executive Summit Debrief: Yann LeCun’s World Models, Where Health Systems are Going with AI after Ambient, and Things CMIOs will Never Say on Stage

Learn More